Frequently Asked Questions
Everything you need to know about your Couture experience.
How do I determine my correct size?
Each product page features a detailed sizing guide with specific measurements. As a luxury boutique, our fits may vary by designer, so we recommend measuring yourself and comparing it to our size chart for the perfect fit.
What is your return policy for high-end garments?
We offer a 14-day return window for all unworn items with original tags and security seals intact. Please note that evening wear and limited-edition pieces must be returned in their original garment bags to qualify for a refund.
How long does international shipping take?
Standard international shipping typically takes 7-10 business days. We also offer Express Couture Shipping, which delivers to most global destinations within 2-4 business days, including customs clearance assistance.
Are the items on Couture authentic?
Authenticity is our core promise. We source directly from designers and authorized distributors. Every purchase includes an authenticity card and our Couture guarantee of genuine luxury craftsmanship.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our concierge team via live chat or email.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and luxury financing options like Affirm and Klarna, allowing you to invest in your wardrobe with flexible monthly payments.